The InterContinental London – The O2, managed and operated by the Arora Group, has enhanced its senior team with two newly created operational roles. Tim Reynolds will take on the role of Director of Operations - F&B and Heather Hamilton joins the team as Director of Operations - Rooms.

Tim joins from Sofitel London Gatwick, also part of the Arora Group portfolio; where most recently he held the position of Acting General Manager, previously having been Hotel Manager, since August 2014.

Prior to joining Sofitel London Gatwick, Tim held a number of roles with Guoman Thistle Hotels, including Operations Manager at the Royal Trafalgar by Thistle and Thistle Piccadilly and Front of House Manager at Thistle Euston and The Kingsley by Thistle. Prior to that Tim was Operations Manager at Oddfellows, a 5 star luxury boutique hotel in Chester.  

Heather joins from the Park Plaza Group where she held a number of roles across the portfolio including Opening General Manager, Front of House Manager and Interim General Manager. Heather started her career with various roles at Redefine BDL Hotels.

Tim comments: “It’s an exciting time to join the InterContinental London – The O2 team in this pivotal first year. I’m looking forward to bringing my skills to bear as I lead the team in the continuing evolution of our high quality drinking and dining offer. We have exciting plans afoot across the hotel’s F&B portfolio as we look to enhance our offer and create innovative partnerships to continue providing guests with the luxury experience synonymous with such a high profile brand.”

Commenting on her appointment, Heather said: “I’m delighted to join such prestigious company as part of the team at InterContinental London – The O2. My experience stands me in good stead as I work with the team to cement the excellent work they’ve done since opening and ensure they are in the best possible position to capitalise on the success they have enjoyed to date.”

Vincent Madden, Director of Operations at Arora Hotels, a division of the Arora Group, commented on the appointment: “I am delighted to announce Tim’s move from Sofitel London Gatwick to InterContinental London – The O2. Having worked with the Arora Group now for two years, Tim brings the essential operational and commercial expertise to deliver a first-class service to our guests and meeting delegates every day.”

Vincent continued: “Heather brings with her considerable experience and expertise, both in terms of her commerciality but also her focus on putting the customer experience at the heart of everything she does. I’m sure both Tim and Heather will be a real asset to the InterContinental London – The O2.”

The InterContinental London – The O2 boasts 453 guest rooms, a luxury Spa with 17m pool and eight treatment rooms as well as a collection of London’s finest destination restaurants and bars, including The Peninsula fine dining restaurant, informal open-kitchen Market Brasserie, the Clipper Bar, rooftop sky bar Eighteen and ground floor Meridian Lounge with riverside terrace.

InterContinental London - The O2 is managed and operated by The Arora Group under a franchise agreement with InterContinental Hotels Group (IHG®).

www.iclondon-theo2.com - @InterConTheO2

Davies Tanner - +44 (0)1892 617909

Arabella Halfhide | Nicole Moor | Julia Gosling
InterConO2@DaviesTanner.co.uk

Notes to Editors

InterContinental® London – The O2 is a brand new 18-storey luxury hotel featuring 453 spacious guest rooms - including 50 suites - as well as a 4,500sqm+ dedicated conference centre with a 3,100sqm pillar-free ballroom (the largest single event space in any European hotel) and 1,600sqm pre-function space overlooking the river Thames.   Situated only 400m from North Greenwich Tube Station on the Jubilee Line and only a 5 minute walk from Greenwich Pier, the Intercontinental is perfectly connected to London’s West End. The infamous O2 arena adjoins the hotel via a covered walkway, as well as being minutes from ExCel London on the Emirates Airline cable car.  The InterContinental London - The O2 is managed and operated by The Arora Group under a franchise agreement with InterContinental Hotels Group (IHG®). www.iclondon-theo2.com - @InterConTheO2

The Arora Group

The Arora Group is a successful UK-focused private group of companies, which leverages synergies across its specialist property, construction and hotel divisions to its strategic advantage. Since 1999, the Group has built its standing through meticulously managing projects from inception to delivery and beyond. Today, it owns and manages a diverse portfolio of flagship assets across the nation’s key business locations, partnering with some of the world’s most recognised brands to deliver consistently high service levels and sustainable growth.  For more information please visit www.thearoragroup.com. @Arora_Group

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